Privacy Policy

Last updated: April 22, 2026

At Home Appliance Care, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website https://homeappliancecare.us/ or contact us for appliance repair services.

1. Information We Collect

We collect the following data to provide our services:

  • Personal Information: Name, phone number, email address, service address, and payment details you provide when requesting repairs or scheduling appointments.
  • Usage Data: Automatically gathered details like IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies and Tracking: Small files stored on your device to improve site functionality, analyze traffic, and remember preferences. Manage them via your browser settings or our cookie banner.

We do not collect sensitive information (e.g., health data) unless directly relevant to a service request.

2. How We Use Your Information

We use your data solely to:

  • Respond to inquiries and process service requests.
  • Schedule, confirm, and manage repair appointments.
  • Provide support, send service updates, and follow up on satisfaction.
  • Analyze site usage to improve our services and website.
  • Comply with legal obligations.

3. Data Sharing and Disclosure

No Selling: We do not sell, trade, or rent your personal information.

Service Providers: To provide our services effectively, we share your personal information with trusted third-party service providers who perform functions on our behalf. This includes, but is not limited to:

  • Customer relationship management (CRM) platforms
  • Dispatch and scheduling software
  • Payment processors (e.g., Stripe)
  • Communication tools for appointment reminders and follow-ups

These providers are authorized to use your personal information only as necessary to provide these services to us. They are contractually obligated to keep your information confidential and secure, and they are prohibited from using your data for any other purpose.

Lead Form Submissions: When you submit a request through our website or Google Ads lead forms, your information may be automatically transmitted via secure webhook to our service providers for prompt processing and scheduling. This allows us to respond to your repair requests quickly and efficiently.

Legal Requirements: We may disclose data to comply with laws, respond to subpoenas, or protect our rights, safety, or property.

Business Transfers: In the event of a merger or acquisition, your data may transfer with our assets.

Data may be processed in the US or other countries with adequate protections.

4. Data Retention and Security

We retain your data only as long as needed for service delivery, legal requirements, or dispute resolution (typically 2-7 years for service records).

We use industry-standard measures like encryption, secure servers, and access controls to protect your information. No online system is fully secure, so please use secure connections.

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access, correct, update, or delete your data.
  • Opt out of certain uses (e.g., cookies, targeted ads).
  • Request data portability or restrict processing.

Contact us to exercise these rights. We respond within 30-45 days. You can also manage cookies via browser settings.

6. Children's Privacy

Our site and services are not for children under 13 (or 16 in some regions). We do not knowingly collect data from minors and will delete it if discovered.

7. International Users and Third-Party Links

If you're outside the US, your data may be transferred to and processed in the US. Our site may link to third-party sites (e.g., Google Maps); we are not responsible for their privacy practices.

8. Policy Updates

We may update this policy to reflect changes in our practices or laws. We'll notify you via email or site notice for material changes. Continued use after updates means acceptance.

Questions? Contact us at:
support@homeappliancecare.us
+1 (571) 206-1560
7300 Charlesborough Ct, Lorton, Virginia, 22079, United States